Shipping and Handling
Thank you for placing your order with Casa de Chocolates!
Below you will find information regarding the shipping and handling of your order. If you need to make a change to your order, please notify us within 3 hours of placing the order.
When will my order Ship
Order Placement:
- Orders placed from Monday to Tuesday: Your order will usually ship the next business day or by Thursday.
- Orders placed from Wednesday to Thursday: Your order will usually ship the next business day or by Monday. Please note that we do not ship out on Fridays unless the order is being shipped to the immediate Bay Area.
- Orders placed from Friday to Sunday: Your order will ship by Monday or Tuesday.
Please keep in mind that these shipping times are subject to change during holidays or in case of production delays.
Shipping Methods:
- All packages are shipped via USPS Priority Mail, UPS 2-day, UPS 3-day, or UPS Next Day Early.
- We do not ship to P.O. boxes. Please provide a complete street address for your order. We cannot be responsible for orders delayed or returned due to an incorrect or undeliverable address.
- We do not ship outside the U.S.
Packaging and Storage:
- Each Casa de Chocolates order is carefully packaged to minimize damage and ensure freshness. During warm weather months or as conditions may require, we use ice packs to maintain optimal conditions during transit.
- To prevent melting or discoloration, we recommend storing all Casa de Chocolates products in a cool, dry place (68° degrees or lower). Avoid leaving products in direct sunlight.
- For our dairy-based products, you may refrigerate them in an airtight container for a maximum of two weeks to maintain optimal flavor. Always allow products to reach room temperature before consuming.
What to do if your order was lost or arrived damaged:
If your order is lost or arrives damaged, please follow these steps:
1. Notify us within 1 weeks of the shipping date. It is the customer's responsibility to inform us of any damage or loss.
2. We are more than happy to send a replacement for your order, except in the following cases:
- The address provided by the customer is incorrect or missing information.
- The customer is unable to provide proof of damage or loss.
- The order was shipped to a P.O. Box.
- The order was shipped to a government facility or Military Base. Please note that these locations have strict mailing guidelines that may delay packages by up to 5 days in some cases.
- The package was delivered to a parcel locker and was not picked up within 2 days of delivery.
If you have any questions or need assistance regarding your product shipment, please don't hesitate to call us at (510) 859-7221 or send us an email at info@casadechocolates.com. We are here to help you with your order.